Unit 1 - Jose Frayre

Based on the correlations that I have made during class, and on the first unit of study, I have come to the conclusion that the first line supervisor is one of the most, if not the most important supervisor in the industry. As this is the person that links the hourly employees to upper management; they transmit information, both up and down the corporate ladder. If an operation is to run well, these supervisors must be in complete control of the environment. They must produce results that are pleasing of the upper managers or owners, as well as provide a good working environment for the hourly staff. The supervisor must also realize that his/her first loyalties lie with the establishment, and must transfer that sense of loyalty, and respect to his subordinates. The supervisor must obtain the respect of those below him, before being able to establish any sort of authority. This will allow the supervisor to translate information from upper management to the employees, and implement changes if necessary, with much more ease; thus, providing a level of constant harmony in the establishment as a whole: from the employee, to the customer, to the owner.