Our group went out last night and had dinner at crave, within the first few minutes, we noticed that the management theory used was Laissez-faire, there were no managers on duty, all the servers knew exactly what to do and when to do it. everything was very smooth, the work environment was very professional, yet friendly, everyone seemed Genuinely happy to be there!
the more i think about this, the more i remember my job at the cheesecake factory as an expo, i was responsible for a staff of 22 servers, 4 food runners, 13 cooks, and the back prep kitchen, granted i only dealt with the food aspect of it, but i noticed that i led some people by fear, some by common sense, some were my friends but i still didn't treat them any differently. all the work was done when it was supposed to, and we all went out for drinks almost every night.
one time i asked them if i was a bad manager, they said that even though i yelled and screamed a lot, they didn't mind it because i kept them on their toes and they were semi-motivated to do their work on time and minimize mistakes for the sake of not having to deal with me.
if i could change anything about all that now, i'm sure i can be a much better expo when it came to managing people and making sure i led by example and kindness.
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