Honestly, learning these FoH management terms has given me a pretty clear insight on effectively directing a future company. I do pick a bone with most of the "motivational theories," but I have walked away with the knowledge of being able to label management scenarios.
Case in point, the restaurant I spent my externship had at least dozen instances where FoH should have been schooled on proper damage control. It's completely poisonous to a healthy and productive workplace to have someone from management think he can watch over the floor and quasi-expedite. Not only did the manager report to our Executive Chef, but did so in a way that put us cooks in bad light. The outcome from all of this led to the bureaucratic style imposing rules that made working irritating.
Truth is any leader worth his salt will recognize that it's better to positively motivate employees than to follow with controlling procedures that do nothing in the long run. Decisions like this should have never been made, better yet, the manager should have been fired.
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